At Ecuador Consciente, we value our customer satisfaction and strive to provide high quality products and services. Our refund and returns policy is governed by the following guidelines, in line with Google recommendations:
- Satisfaction Guarantee: We are committed to offering products and services that meet our customers' expectations. If for any reason you are not satisfied with your purchase, we offer a refund or appropriate solution.
- Return Period: You have a period of 30 days from the date you receive your purchase to request a return or refund.
- Return Conditions: To be eligible for a return, the product must be in its original, unused condition and in the same packaging in which you received it. Additionally, you must provide valid proof of purchase.
- Return Process: To initiate the return process, please contact our customer service at [contact information] to receive detailed instructions on how to proceed. We will provide you with a return shipping address.
- Refund: Once we receive and verify the returned product, we will process your refund. The refund will be made through the same payment method used in the original purchase, unless we agree otherwise.
- Shipping costs: Shipping charges are non-refundable unless the return is the result of our error or a defective product.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will be happy to provide you with a replacement or a full refund, including shipping costs.
- Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed and shipped, we will proceed with the cancellation and refund the full amount.
- Changes: Currently, we do not offer direct product exchanges. If you want a different product, you will need to complete a return and make a new purchase.
At Ecuador Consciente, we strive to provide exceptional customer service and resolve any issues fairly and efficiently. If you have any questions or need additional assistance, please do not hesitate to contact us.
This refund and returns policy is designed to ensure a transparent and satisfactory shopping experience for our customers, following Google guidelines and respecting consumer rights and expectations.
Please write to us at firstname.lastname@example.org for additional questions regarding our refund and returns policy.